Pittsburgh, PA -- J.C. Penney laid off 600 employees from its corporate headquarters Thursday, about 14 percent of the staff there, and said it would close one of its three call centers later this year, eliminating another 300 jobs.
The company’s call center in Pittsburgh will be closed in July. Since the company instituted the new pricing policy in February, along with a more generous return policy, call center volume has decreased 30 percent "due to fewer customer concerns related to coupons, prices and returns," said Darcie Brossart, a J.C. Penney spokeswoman, in an email.
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